Poster Studio Express – Software Privacy Policy

Effective Date: December 2, 2025
Last Updated: December 2, 2025

This Privacy Policy describes how Red Circle Solutions LLC D.B.A. Poster Studio Express (“Red Circle Solutions,” “we,” “us,” or “our”) collects, uses, and shares information related to your use of the Poster Studio Express desktop application and associated services (the “Application”).

1. DATA CONTROLLER AND CONTACT INFORMATION

The data controller responsible for your personal information is Red Circle Solutions LLC D.B.A. Poster Studio Express, located in North Carolina, USA.

For questions or concerns regarding this Policy, your data rights, or support, please contact:

Email: sales@posterstudioexpress.com

2. INFORMATION WE COLLECT

We collect information directly from you, automatically through the Application, and via third-party authentication providers. We collect this information to operate and improve the Application.

2.1 Account and Registration Information

We collect the following personal information to identify you and manage your account:

• Email address (required)
• First and last name (required)
• Display name (from authentication providers, if available)
• Profile picture (from Google and Microsoft sign-in only)
• Phone number (required, stored in international format)
• Phone extension (optional)
• Professional role (e.g., Teacher, Librarian, Administrator)
• Organization or institution name
• Organization location (state or region, as applicable)

2.2 Authentication Information

We collect information necessary to secure your account and facilitate third-party connections:

• Sign-in method (email, Google, Microsoft, or Apple)
• Unique identifiers from authentication providers
• Encrypted authentication credentials
• Last sign-in date and time
• Account status information
• Canva account identifier (when Canva integration is enabled)

2.3 Usage and Printing Information

We automatically collect operational data necessary to provide the printing service:

Printer Information:

• Printer name and model
• Printer series
• Printer network address (local network only)
• Printer discovery method
• First connection and most recent connection dates

Print Job Information:

• Print dimensions (width and height)
• Paper or media type selected
• Print orientation
• Date and time of print
• File size

Printer Status Information:

• Ink levels by color (percentage remaining)
• Ink cartridge part numbers
• Paper source status
• Paper width

Note: Printer status information is only recorded when meaningful changes occur to minimize unnecessary data storage.

2.4 Temporary Image Storage

A temporary copy of each printed image is stored for thirty (30) days in secure cloud storage. This temporary storage is used solely for:

• Troubleshooting print issues
• Enabling future reprint functionality
• Service improvement

After thirty (30) days, these images are automatically and permanently deleted.

2.5 Canva Integration

When you connect your Canva account, we access:

• Your Canva design list (titles, thumbnails, dates)
• Design export functionality to download designs for printing

Important: We do not store your Canva designs on our servers. Designs are retrieved from Canva in real-time, downloaded directly to your computer, and saved in your local application storage. Your Canva designs remain subject to Canva’s terms of service.

2.6 Local Application Data

The Application stores certain information locally on your device:

• Imported designs and thumbnails
• Design categories you create
• Application preferences
• Pending upload queue

This local data remains on your device unless you initiate a print job.

2.7 Information We Do Not Collect

• Payment or billing information (handled separately by payment processors)
• Device hardware specifications or unique device identifiers
• Operating system version or computer name
• Network hardware addresses
• Geographic location data
• Browsing history
• Cookies or tracking technologies

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

3.1 To Provide the Service

• Authenticate and identify users
• Execute print jobs to your printers
• Display real-time printer status
• Access your Canva designs when integration is enabled
• Manage account connections and settings

3.2 Service Improvement

• Analyze aggregate usage patterns (not individual behavior)
• Understand printer compatibility and common configurations
• Identify opportunities to improve print quality and reliability
• Inform future feature development

3.3 Security

• Manage secure authentication
• Verify user identity during sign-in
• Protect against unauthorized access

3.4 Support and Communication

• Respond to support inquiries
• Provide account recovery assistance
• Send transactional emails (authentication links only)

3.5 How We Do Not Use Your Information

• We do not use your information for advertising or marketing
• We do not sell your information to third parties
• We do not use your designs for artificial intelligence training or promotional purposes
• We do not track individual user behavior for profiling

4. INFORMATION SHARING AND DISCLOSURE

We share your information only with the service providers necessary to operate the Application:

• Database Hosting Provider: Stores user accounts, print job records, and printer information with encryption at rest
• Cloud Storage Provider: Securely stores temporary print job images for thirty (30) days
• Infrastructure Provider: Processes application requests without persistent data storage
• Authentication Providers (Google, Microsoft, Apple): Processes user sign-in when you choose these methods
• Canva: Processes design access requests when you connect your Canva account
• Email Service Provider: Delivers authentication emails

4.1 No Sale of Information

We do not sell, rent, or trade your personal information to third parties, advertising networks, data brokers, or marketing partners.

4.2 Legal Disclosure

We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., court order, subpoena).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. DATA SECURITY

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption at rest for stored data
• Encryption in transit for all communications
• Encrypted storage of authentication credentials
• Secure authentication protocols
• Single-use authentication links that expire within fifteen (15) minutes
• Protection against common database vulnerabilities
• Private cloud storage accessible only through time-limited secure links

5.2 Your Responsibilities

You are responsible for:

• Maintaining the security of your sign-in credentials
• Signing out from shared or public devices
• Reporting any suspected unauthorized access

6. INTERNATIONAL DATA TRANSFER

Our primary user base is in the United States, but the Application is available internationally. Data processing may occur in multiple geographic regions:

• Database services: Cloud infrastructure (configurable region)
• File storage: European Union (Sweden)
• Request processing: Global network (no persistent storage)
• Authentication providers: Provider infrastructure

By using the Application, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place for international transfers.

7. DATA RETENTION AND DELETION

• Print Job Images: Thirty (30) days, then automatically deleted
• User Account Information: Retained until you request account deletion
• Print Job Records: Retained until you request account deletion
• Printer Information: Retained until you request account deletion
• Authentication Credentials: Retained until expired, revoked, or account deleted
• Authentication Links: Fifteen (15) minutes, then automatically expired

7.1 Account Deletion

You may request complete deletion of your account and associated information by contacting us at sales@posterstudioexpress.com. Upon verified request, we will:

• Delete your user account
• Delete all associated print job records
• Delete all printer registration information
• Remove any remaining print job images from cloud storage

Note: Information already in backups may persist until backup rotation occurs.

8. YOUR PRIVACY RIGHTS

8.1 All Users

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and information
• Portability: Request your information in a portable format
• Withdraw Consent: Disconnect third-party integrations at any time

8.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect and how it is used
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at sales@posterstudioexpress.com.

8.3 European Users (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including access, rectification, erasure, restriction, portability, and objection. Contact us to exercise these rights.

9. CHILDREN’S PRIVACY

The Application is primarily marketed to educational institutions but may be used by any individual or organization for lawful purposes.

Age Requirements:

• Users must be at least thirteen (13) years of age to use the Application
• Users between thirteen (13) and eighteen (18) years of age must have parental or guardian consent

Children Under Thirteen (13):

The Application is not intended for children under thirteen (13) years of age. We do not knowingly collect personal information from children under thirteen (13). If we become aware that we have collected personal information from a child under thirteen (13) without verified parental consent, we will promptly delete that information.

If you are a parent or guardian and believe your child under thirteen (13) has provided us with personal information, please contact us at sales@posterstudioexpress.com.

10. COOKIES AND TRACKING TECHNOLOGIES

The Poster Studio Express desktop application does not use:

• Browser cookies
• Web beacons or tracking pixels
• Third-party analytics services
• Advertising trackers

The Application operates as a standalone desktop application without web-based tracking mechanisms.

11. THIRD-PARTY SERVICES

The Application integrates with third-party services that have their own privacy policies. We encourage you to review:

• Google Privacy Policy: https://policies.google.com/privacy
• Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement
• Apple Privacy Policy: https://www.apple.com/legal/privacy/
• Canva Privacy Policy: https://www.canva.com/policies/privacy-policy/

We are not responsible for the privacy practices of these third parties.

12. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by:

• Sending an email to the address associated with your account, and/or
• Providing a notice within the Application

The “Last Updated” date at the top of this Policy indicates when revisions were last made. Your continued use of the Application after such notice constitutes your acceptance of the updated Policy.

13. CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Red Circle Solutions LLC D.B.A. Poster Studio Express
Email: sales@posterstudioexpress.com
Location: North Carolina, USA