Effective September 24, 2026 · Version 2026-09

These policies cover every product we sell through our online store, by quote, or on a purchase order, and they are part of our Terms of Sale. Where a signed agreement, an accepted quote, or a cooperative purchasing contract sets a different term for your order, that document governs that term (see Section 8). Nothing on this page limits rights you have under applicable law, under a product warranty, or because we shipped something that does not conform to your order. A written copy of the current version is available on request at no charge.

In one line: ask for a return authorization within 30 days of delivery for any unopened, unused product; a 30% restocking fee applies to a return for refund (none on exchanges, cancellations before shipment, or items that arrive damaged, defective, or wrong); custom-configured and final-sale items are excluded (Section 1); if we shipped the wrong item or it arrived damaged or defective, we make it right at our cost.

1. Returns — unopened products, 30 days

You may return any product that is unopened, unused, and still in its original sealed packaging for a refund or an exchange if you request a return authorization within 30 days of the date the product was delivered. This applies equally to printers, packages, laminators, heat presses, ink, media, and supplies. A product that was not factory-sealed qualifies if it is complete, unused, and in its original packaging. If your order arrived in several shipments, the 30 days run from the delivery of the item you are returning.

How to return something

1. Within 30 days of delivery, call 866-788-7900 or email sales@posterstudioexpress.com and ask for a Return Merchandise Authorization (RMA) number. We answer RMA requests within 2 business days; a request made within the 30 days is on time even if our answer comes later.
2. Send photos of the item in its unopened packaging. If you cannot reasonably supply photos, tell us and we will agree another way to confirm condition.
3. Ship the item back within 10 business days of receiving the RMA, to the address on the RMA:
   Red Circle Solutions LLC d/b/a Poster Studio Express — Returns, RMA #[your number]110 Exmore Rd, Suite 2, Mooresville, NC 28117
   The item is at your risk until we receive it, so we recommend insuring it for its value.
4. We inspect the item within 5 business days of receiving it and then issue your refund or ship your exchange (Section 5). A return that arrives without an RMA is held for 10 business days while we contact you; it is not refused automatically.

Restocking fee. A return for a refund is subject to a restocking fee of 30% of the product’s purchase price before tax and shipping. We waive it where the return follows our own recommendation or specification error. No restocking fee applies to exchanges (Section 2), to cancellations before shipment (Section 4), or to items that arrive damaged, defective, or incorrectly shipped (Section 3).

Return shipping. You pay the return shipping on a return for refund or exchange. If we shipped the wrong item, or the item arrived damaged or defective, we arrange and pay the return (Section 3).

Original shipping. Outbound shipping charges are not refunded on a return for refund, except where the return is due to our error, transit damage, or a nonconforming shipment. Nothing further is deducted for outbound shipping on orders that shipped free.

Refund amount. The purchase price of the returned item, less the restocking fee, plus the sales tax on the refunded amount as the taxing jurisdiction requires.

Products that are not eligible for a convenience return. Products that have been opened, powered on, set up, unsealed, or used cannot be returned for a refund or exchange under this section — see Section 3 if the product is defective or not what you ordered. The following are excluded from convenience returns and are identified as such on the quote or product page before you buy: custom-built or custom-configured packages (any package we assemble to a non-catalog specification at your request, identified as custom on your quote); software licenses, downloads, and digital services once delivered or activated; opened consumables (ink, media, laminate, blanks); and clearance, used, or “as-is” items marked final sale. A return that does not meet the conditions in this section may be refused, or accepted for a reduced refund that we agree with you in writing before you ship it.

These conditions apply to voluntary returns of conforming products. They do not limit your rights arising from our shipment of nonconforming goods, from applicable warranties, from timely rejection or revocation of acceptance, from applicable law, or from a controlling public-procurement contract.

2. Exchanges

If you ordered the wrong printer, cartridge, or media and it is still unopened, we exchange it for a product of equal or greater value within the same 30-day window with no restocking fee; a difference in price is invoiced or refunded, and any added charge is authorized by you (or by a revised PO) before we ship. You pay the return shipping on the item coming back; the replacement ships on our standard shipping terms (Section 6). If we recommended the item and it was not compatible with your equipment, tell us — that is our error, and Section 3 applies.

3. Damaged, defective, or wrong items — our cost, no fee

This is different from a convenience return. There is no restocking fee, we arrange and pay the return shipping, and your remedy does not depend on whether a carrier or manufacturer reimburses us.

Tell us first. Call 866-788-7900 or email support@posterstudioexpress.com during business hours (Section 11). We diagnose most issues with you by phone or screen-share. Contacting us first does not take away any remedy you have against the manufacturer; it lets us handle the claim for you.

• Arrived damaged. Please inspect the shipment before you sign for it where the carrier allows, note any carton damage, crushing, or shortage on the delivery receipt, and refuse freight that is obviously destroyed. If you find damage after opening, tell us as soon as you can — within 3 business days of delivery if possible, because that lets us meet the carrier’s own concealed-damage window — with photos of the packaging and the item, and keep the packaging until we tell you the carrier has finished with it (at most 30 days; we will collect it if the carrier needs it). A late report may reduce what the carrier pays us; it does not reduce what we owe you. We file the carrier claim and, at your choice, ship a replacement or refund you in full including shipping and tax.
• Wrong item shipped. Tell us promptly. We arrange pickup at our cost and ship the correct item, or refund you in full.
• Defective on arrival — printers, laminators, heat presses, laptops. Tell us as soon as you find the problem. For a confirmed defect in the first 30 days we coordinate the manufacturer’s warranty service for you (for HP printers that is normally on-site repair after HP’s remote diagnosis, under the HP warranty — extended by an HP Care Pack on Express Packages A and B — see Section 10), and where we can move faster than the manufacturer’s process we may ship a replacement and take the defective unit back ourselves. If the product cannot be made to conform within a reasonable time, you may reject it or revoke acceptance under applicable law and receive a full refund; opening the box to inspect and test the product does not forfeit that right.
• Defective supplies — Poster Studio Express brand. We warrant our own-brand ink, media, and supplies to be free from defects in materials and workmanship for 30 days from delivery. Report a defect within that time and we replace the item; if a replacement is unavailable or fails, we refund the purchase price to your original payment method. We may ask for photos, a print sample, or the return of the item (at our cost) to confirm the defect.
• Defective supplies — genuine HP. Genuine HP ink and media carry HP’s own warranty, and we do not make you wait for it: report a defective HP cartridge or roll within 30 days of delivery and we ship a replacement straight away and take the defective item back at our cost; we handle the HP claim ourselves. After 30 days, HP’s warranty applies and we help you file the claim.
• After the first 30 days. The product warranty applies (Section 10). We coordinate warranty service for you.

We may ask for reasonable diagnostic information — photos, a print sample, an error message. That is part of confirming the problem; it is not used to deny a valid claim.

4. Cancellations, delays, and backorders

• Before shipment. You may cancel a standard-catalog order for a full refund, with no restocking fee, at any time before the carrier picks it up; we refund within 7 business days of your request. Custom-configured packages are cancellable only until we order or configure the equipment, which we tell you at the time you order.
• After shipment. Treat it as a return under Section 1, or refuse delivery and we treat it as a return once the carrier brings it back (return shipping is deducted). Rightful refusal for transit damage, wrong goods, or a nonconforming shipment is handled under Section 3, with no deductions.
• When we ship. In-stock supplies ship within 2 business days of a completed order; printers and packages within 10 business days unless your quote says otherwise; laminators and other freight items within 10 business days. If we cannot ship by the date we stated (or, where none was stated, within 30 days), we will notify you with a revised date and you may accept the delay or cancel for a full and prompt refund. If the revised date is more than 30 days after the original one, or we cannot give a date, we cancel and refund you unless you tell us you want to wait; any further delay gets a fresh notice and the same choice.
• Backorders. If an item is backordered we say so on the product page and at checkout, with the expected ship date, before you pay.

5. Refunds

We inspect a returned item within 5 business days of receiving it and issue your refund within 5 business days after the return is accepted (or, for cancellations, within 7 business days of your request). Refunds go to the original payment method:

• Credit or debit card — we transmit the credit promptly; your bank typically posts it within 5–10 business days.
• PayPal, Affirm, or Klarna — the refund is issued back through that provider to your account or plan, never as store credit or cash. A restocking fee, where one applies, is deducted from the refund and never charged separately.
• Purchase order, check, or ACH — by check or ACH to the entity that paid, never to an individual or a card. If the invoice has not been paid, we issue a credit memo instead.
• If the original payment channel can no longer accept the refund, we agree an alternative with you in writing.

Sales tax on the refunded amount is refunded as the taxing jurisdiction requires. The restocking fee is calculated on the pre-tax price.

6. Shipping

• Where we ship. We ship to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, or outside the United States.
• Shipping charges. Ground shipping is free on every order to the 48 contiguous states and DC. Printers and packages ship by freight at no charge to you. Laminators ship by freight for a flat $250, shown on the product page and at checkout. Inside delivery, liftgate, scheduled delivery, and installation are included only when your quote says so; tell us before you order if your building needs them.
• Risk of loss. All shipments are FOB Destination, freight prepaid: the product is at our risk until the carrier delivers it to your address, and we file any carrier claim (Section 3). Equipment ships insured with signature required; please have someone available to receive and inspect it.
• Transit time. Ground supplies typically arrive in 2–5 business days; freight in 5–10 business days. These are estimates. A delivery date stated in your quote or accepted PO is a commitment.

7. Pricing, availability, and tax

• Prices and availability may change before your order is accepted. Once we have accepted your order, its price is firm. If a product was listed at an obviously incorrect price because of a typographical or system error, we will contact you before accepting the order and may decline it with a full refund of anything paid.
• Prices exclude sales tax. We collect sales tax where the law requires, based on the shipping address.
• Tax-exempt buyers: send your state exemption certificate — or, where your state accepts it, a purchase order in the exempt entity’s name — to sales@posterstudioexpress.com before your order is invoiced. We refund tax we collected before a valid certificate arrived on request; where your state requires you to claim the refund from the state directly, we tell you and give you the documentation.

8. Schools, districts, and other public entities

We sell to public schools every day and our terms are written for it.

• Purchase orders. We accept purchase orders from public schools, districts, and colleges, and from approved private schools, churches, and nonprofits, on Net 30 terms from the invoice date, subject to your state’s prompt-payment law. Our cooperative contracts (for example TIPS #250802) are cited on the quote when they apply.
• Which terms govern your order. Subject to mandatory law, your order is governed, in descending priority, by: (1) a cooperative or public purchasing contract that binds us for that order (for example TIPS #250802), including its own order-of-precedence rules; (2) an order-specific agreement or amendment expressly accepted in writing by authorized representatives of both of us, to the extent item 1 permits; (3) these Store Policies; (4) our Terms of Sale. A cooperative contract applies only if we are bound by it and the purchasing entity, products, order dates, and ordering procedure meet its requirements — citing a cooperative name or contract number does not by itself make it apply. Where it does apply, we honor its requirements without asking you for a separate waiver.
• PO processing and additional terms. Your PO tells us the products, quantities, prices, delivery location, and other order details. We acknowledge every PO in writing within 2 business days; the acknowledgment identifies the details we accepted and any change that needs your agreement. Except where a controlling contract or law provides otherwise, we object to additional or different terms in a PO or procurement portal — in particular indemnities, service-level guarantees, liquidated damages, cancellation for convenience without inventory recovery, or liability beyond the order value — and receiving a PO, using its number, or shipping against it is not our assent to them. To accept a departure from the governing terms, our authorized representative identifies the specific provision accepted, and any price, insurance, or schedule adjustment, in a written acknowledgment or addendum, and your authorized representative agrees in writing (email is fine) before shipment. If your PO makes acceptance of conflicting terms a condition of shipment, we resolve that with your purchasing office before we ship; otherwise we ship against the PO under this framework.
• Returns and cancellations on a PO are requested by your purchasing or business office (or the PO signatory) with the PO number, and receive an RMA before anything ships back. A report of damage or a defect may come from whoever received the equipment — we will not treat a timely report as late because it came from the wrong office. Refunds are issued to the entity that paid, or by credit memo against an unpaid invoice.
• Your state’s law. If you are a state, school district, or other governmental entity, mandatory public-entity law of your state controls over any governing-law, venue, arbitration, limitation-of-liability, indemnity, or automatic-renewal term in our Terms of Sale, and the remaining enforceable provisions continue to apply. Where a cooperative contract that binds us fixes law, venue, or arbitration terms (TIPS does), that contract governs. Any multi-year service or support arrangement with a public entity is subject to appropriation of funds and does not renew automatically. Private schools, churches, and nonprofits are welcome PO customers but do not receive governmental protections by using a PO.
• Paperwork. Our W-9, cooperative contract documents, certificate of insurance, and a description of the proprietary features of our packages (for your purchasing office’s own sole-source determination) are available on request.

9. Leased or financed equipment

If you acquire equipment through a lease or financing agreement with a third-party lessor, the lease documents govern payments, early termination, and return at end of term. A return of leased equipment to us requires the lessor’s written authorization; lease payments are refundable only by the lessor. Your warranty, our defect and damage remedies (Section 3), and our lifetime technical support apply regardless of how you paid.

10. Warranty

Warranty coverage differs by product and package, and the warranty terms for each product are available before you buy — on the Warranty Coverage page and on request.

• Printers and packages carry the manufacturer’s hardware warranty. Express Series Packages A and B include 5-year next-business-day on-site coverage; other packages include the coverage stated on the Warranty Coverage page and your quote. On-site service for HP printers is provided by HP under HP’s warranty (and, on Express Packages A and B, an HP Care Pack), normally the next business day after HP’s remote diagnosis, and is governed by HP’s terms; we register the coverage for you and coordinate every service call.
• Poster Studio Express-brand supplies are covered by our own 30-day warranty described in Section 3.
• Genuine HP supplies, laptops, and other third-party products carry their manufacturer’s warranty; we coordinate claims for you.
• Using ink, media, or service from another supplier does not by itself void any warranty we or the manufacturer give. Damage that is shown to have been caused by third-party supplies or unauthorized service is not covered.
• Our lifetime technical support (phone and chat, during business hours, for the original purchaser for as long as you own the equipment) and lifetime design service are support services, not warranties; see the Warranty Coverage page.

11. Contact

Red Circle Solutions LLC d/b/a Poster Studio Express
110 Exmore Rd, Suite 2, Mooresville, NC 28117 · Mail: PO Box 68, Davidson, NC 28036
866-788-7900 · sales@posterstudioexpress.com · Monday–Friday, 9 AM–5 PM Eastern

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